Q: What should I do if the display is black but the device is functioning?
A:
1. Make sure the green light is steady on.
2. Ensure that the Kandao Meeting Pro is not connected to the computer with a USB cable.
3. The supported output resolution of Kandao Meeting Pro is 1280×720P 60HZ and 1920×1080P 30HZ. If the display does not support 60hz or 1080P, it will not show the image. If the display supports both resolutions, long press the [Volume +] and [Volume -] buttons simultaneously for 3-5 seconds to switch the resolution.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)