Q: What Could Be the Reasons QooCam 3 App Cannot Connect to the Camera?
A: If QooCam 3 Ultra cannot connect to the QooCam 3 App, please follow these steps:
1. Ensure that the Wi-Fi, Bluetooth, and location services are enabled on the mobile device .
2. Ensure that the QooCam 3 App is updated to the latest version.
3. Ensure that the firmware of QooCam 3 Ultra is updated to the latest version.
4. For Android phones, ensure that the QooCam 3 App has the following permissions enabled:
① Bluetooth Permission: To obtain the device information from QooCam 3 Ultra for establishing a wireless connection.
② WLAN Permission: To establish a WLAN connection between the Android phone and QooCam 3 Ultra.
③ Location Permission: To ensure the phone can search for nearby wireless devices.
5. For iPhones, ensure that the QooCam 3 App has the following permissions enabled:
① Bluetooth Permission: To obtain the device information of QooCam 3 Ultra for establishing a wireless connection.
② Wireless Data Permission: To establish a wireless connection between the iPhone and QooCam 3 Ultra.
③ Local Network Permission: To ensure the phone and QooCam 3 Ultra can communicate on the same network.
④ Location Permission: To ensure the phone can search for nearby wireless devices.
6. Disable any network-related settings on the phone, such as dual WLAN acceleration, WLAN+ intelligent switching, etc.
(If you have any questions in the usage, please feel free to contact our service team at service@kandaovr.com)