Meeting Pro - What should I do if the device won't power on?
Q:What should I do if the device won't power on?A:1. Check that the cables corresponding to the two USB ports are inserted correctly.2. Try replacing the charging cable to see if the device turns on.3. Try using a different 20V 3A charger to see if the device turns on.If you still can not power on the meeting machines, please feel free to contact our service team at service@kandaovr.com for assistance.
Meeting Pro - What does the steady green indicator mean?
Q: What does the steady green indicator mean?A: The green indicator indicates that the camera has started successfully and is ready for use.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - What does the steady blue indicator mean?
Q: What does the steady blue indicator mean?A: The blue indicator indicates that the camera is working.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - Why does the green indicator keep blinking?
Q: Why does the green indicator keep blinking?A:1. The green light blinks for about 30 seconds during the startup process.2. The green light blinks for 3-5 minutes during the upgrade process.3. If the green light blinks for more than 5 minutes, long press the power button on the device until it stops blinking, then restart it. Remember do not unplug the power cord before powering off the machine.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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