FAQ — Video Conferencing Cameras
Meeting Ultra / Ultra Standard - What should I do if screen mirroring is not working?
Q:What should I do if screen mirroring is not working?A:1. Ensure that the 'Screen Mirroring' feature is enabled in the settings2. Ensure that the conferencing device and the device you want to mirror are on the same local network3. If you need to mirror files from within the device, ensure that the conferencing application is allowed to display over other apps This prompt will appear the first time you attempt screen mirroring, or you can manually adjust it by following these steps:Go to Settings > Storage > Apps > Select the relevant conferencing software > Tap on the conferencing software icon...
Meeting Ultra / Ultra Standard - What devices are compatible with the HDMI IN port on the device?
Q:What devices are compatible with the HDMI IN port on the Kandao Meeting Ultra?A:Computers with HDMI Out support.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - How much storage does one hour of in-device recording take up?
Q:How much storage does one hour of in-device recording take up?A: An hour of 1080P video recording takes up about 4-5GB of memory. An hour of 4K video recording takes up about 24-28GB of memory.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - Why are there only 4K and 1080P resolution options in Standalone Mode, but a 720P option is available when the camera is connected to a computer?
Q:Why are there only 4K and 1080P resolution options in Standalone Mode, but a 720P option is available when the camera is connected to a computer?A:In USB mode, the resolution switch function allows you to adjust the native resolution sent to the meeting software on your computer. Many popular meeting applications only support transmission at 720p or lower resolutions, so we've provided options for 720p, as well as 4K and 1080p to accommodate these limitations.In Standalone mode, the resolution setting you change affects the quality of the locally recorded video using the Camera Tool. We aim to deliver the best...
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