FAQ — Video Conferencing Cameras
Meeting Ultra / Ultra Standard - Can the device be connected to an external Mic or Speaker?
Q: Can the device be connected to an external mic or speaker? A: Yes, it supports connection to external devices. To ensure the optimal performance, we recommend connecting a USB Hands-Free Speakerphone, which combines both a microphone and speaker. Using only a separate microphone or speaker may cause echo problems. The external device should support a 48kHz dual-channel (stereo) sampling rate. We have tested the Hamedal A21S and the Lenovo MC600/MC500, both of which are compatible with our devices. Please connect the USB Speakerphone to the USB A port on the conferencing device. [Note: Although the device has three USB...
Meeting Ultra / Ultra Standard - What should I do if screen mirroring is not working?
Q:What should I do if screen mirroring is not working?A:1. Ensure that the 'Screen Mirroring' feature is enabled in the settings2. Ensure that the conferencing device and the device you want to mirror are on the same local network3. If you need to mirror files from within the device, ensure that the conferencing application is allowed to display over other apps This prompt will appear the first time you attempt screen mirroring, or you can manually adjust it by following these steps:Go to Settings > Storage > Apps > Select the relevant conferencing software > Tap on the conferencing software icon...
Meeting Ultra / Ultra Standard - What devices are compatible with the HDMI IN port on the device?
Q:What devices are compatible with the HDMI IN port on the Kandao Meeting Ultra?A:Computers with HDMI Out support.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - How much storage does one hour of in-device recording take up?
Q:How much storage does one hour of in-device recording take up?A: An hour of 1080P video recording takes up about 4-5GB of memory. An hour of 4K video recording takes up about 24-28GB of memory.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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