FAQ — Consumer Cameras
QooCam 3 Ultra - Why can't I edit the footage from the camera on a Mac system?
Q: Why can't I edit the footage from the camera on a Mac system? A: When connecting the QooCam 3 Ultra to a Mac system, you need to use the "Android File Transfer" tool to transfer files in MTP mode. In this mode, files stored in the camera and on the SD card cannot be directly played with a video player or imported into QooCam Studio for editing. You must first copy the footage to your local hard drive. If you prefer to use the SD card as a standard USB storage device, it's recommended to remove the SD card and...
QooCam 3 Ultra - How can I transfer files from the camera's internal storage and external SD card
Q: How can I transfer files from the camera's internal storage and external SD card of QooCam 3 Ultra? A: QooCam 3 Ultra supports connecting to a computer to directly read both internal and external storage.For Mac systems:You can use a tool called "Android File Transfer" to export QooCam 3 Ultra footage to your Mac. This handy software will help you transfer files between QooCam 3 Ultra and your Mac. You can download it from this link: https://v3.kandaovr.com/resource/kandao/app/2024/08/01/16/21/13/AndroidFileTransfer.dmg and follow the software's instructions to easily export your footage. (If you have any questions in the usage, please feel free...
QooCam 3 Ultra - What Should I do If The Camera Does Not Recognize the SD Card?
Q: What Should I do If The Camera Does Not Recognize the SD Card? A: When the camera fails to recognize the SD card, you can try the following solutions:Use a computer to format the micro SD card to exFAT format.The performance of the micro SD card may degrade over time, affecting the camera's ability to save media files. Consider replacing the SD card to resolve this issue. Generally, we recommend using a microSD card with a read/write speed of UHS-I Class 3 (U3) or higher. (If you have any questions in the usage, please feel free to contact...
QooCam 3 Ultra - What are the micro SD cards available to QooCam 3 Ultra?
Q: What are the micro SD cards available to QooCam 3 Ultra? A: QooCam 3 Ultra supports the extended use of external microSD cards with a maximum capacity of 1TB. It is recommended to use a microSD card with a read/write speed of UHS-I Class 3 (U3) and above.Recommended microSD cards are as follows.SanDisk Extreme 32GB V30 UHS-I Speed Grade 3SanDisk Extreme 64GB V30 UHS-I Speed Grade 3SanDisk Extreme 64GB V30 UHS-I Speed Grade 3Kingston Canvas Go! Plus 64GB UHS-I Speed Grade 3Kingston Canvas Go!Plus 128GB UHS-I Speed Grade 3Kingston Canvas Go!Plus 256GB UHS-I Speed Grade 3SAMSUNG Pro Plus 128GB...
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