FAQ — Video Conferencing Cameras
Meeting Ultra / Ultra Standard - Why does ghosting occur in the video when people move quickly?
Q: Why does ghosting occur in the video when people move quickly?A：
When HDR function is enabled, the system uses multi-frame synthesis to enhance the image's dynamic range, improving details in the meeting scene. However, fast-moving objects have significant displacement in multi-frame synthesis, resulting in ghosting.
This is a feature of HDR function, not a camera malfunction. Disabling the HDR function will eliminate the ghosting.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - Why can't I find the HDR and resolution switching options?
Q:Why are there no HDR and resolution switching options?A：The HDR and resolution switching options are hidden during meetings. They can be seen by opening the settings in the Camera Tool.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - Why do monitors or lights in the video flicker? How to avoid this kind of situation?
Q:Why do monitors or lights in the video flicker? How to avoid this kind of situation?A:The flickering of ordinary lights/monitors is not visible to the naked eye but they do flicker rapidly. When the camera's frame rate exceeds the flicker frequency of the lights/monitors, it sometimes captures one frame as dark and another as bright, making the lights/monitors appear to flicker.It is recommended to turn off the HDR function in evenly lit meeting rooms and to turn it on in high-contrast scenes (such as meeting rooms with large windows and ample natural light). (If you have any questions, please...
Meeting Ultra / Ultra Standard - Can the resolution be switched during recording?
Q:Can the resolution be switched during recording?A:No, it cannot. It is recommended to select either 4K or 1080p resolution before starting the recording.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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