FAQ — Video Conferencing Cameras
Meeting Ultra / Ultra Standard - Why are there only 4K and 1080P resolution options in Standalone Mode, but a 720P option is available when the camera is connected to a computer?
Q:Why are there only 4K and 1080P resolution options in Standalone Mode, but a 720P option is available when the camera is connected to a computer?A:In USB mode, the resolution switch function allows you to adjust the native resolution sent to the meeting software on your computer. Many popular meeting applications only support transmission at 720p or lower resolutions, so we've provided options for 720p, as well as 4K and 1080p to accommodate these limitations.In Standalone mode, the resolution setting you change affects the quality of the locally recorded video using the Camera Tool. We aim to deliver the best...
Meeting Ultra / Ultra Standard - Why is there a difference between the actual time and the time I selected
Q：Why is there a difference between the actual time and the time I selected, even though I chose the correct time zone?A:Some areas have different time zones for summer and winter.We suggest you go to **Timezone** - slide down to the bottom - **More** - **Select time zone** to select the right time for your location.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - Is the Auto Sleep function supported?
Q: Is the Auto Sleep function supported by Kandao Meeting Ultra / Ultra Standard?A：Not supported.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - Why is speaker tracking sometimes slow?
Q:Why is speaker tracking sometimes slow?A：To avoid frequent shaking or switching of the screen, we highlight and display the speaker only after they have been speaking continuously for 3-5 seconds.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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