FAQ — Video Conferencing Cameras

Q:How to turn on the device?A：Kandao Meeting Ultra powers on when connected to a power source. There are two ways to connect it:1. Use a power cable to connect the Kandao Meeting Ultra's USB-C power port to the power adapter.2. Use an Ethernet cable to connect the Meeting Ultra's Ethernet port to a PoE-enabled router or switch.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

Q:How to start a meeting in your video conferencing platform?A:After setting up your device, you can start your first meeting now! Follow the links below to start a meeting on your video conferencing platform with your Kandao Meeting Pro. If you don't see the platform you are using listed here, please ensure you are using a supported or tested video conferencing platform: BlueJeans  Webex by CiscoGoogle HangoutsGoogle MeetGoToMeeting (web browser platform)IBM Connections CloudRing Central (Powered by Zoom)Skype (Mac client)Skype (Windows client)Skype for Business (Mac client)Skype for Business (Windows client)SlackMicrosoft Teams on a MacMicrosoft Teams on WindowsZoom   (If you have any questions, please feel free to contact...

Q: How to start a meeting in Skype for Business on a Mac?A: To start a meeting in Skype on a Mac, follow the steps below:1. Plug your USB cable into the base of the Kandao Meeting Pro and into your computer.2. Plug in your Kandao Meeting Pro's power adapter and wait until the indicator is solid green.3. Open Skype.4. Select Skype on the top left corner of your screen.5. Select Preferences.6. Open the Audio/Video tab.7. Select Kandao Meeting Pro as your Microphone, Ringing, Speaker and Camera.8. Select File > New Conversation.9. Select your contacts and start the meeting.   (If you have any...

Q:How to start a meeting in IBM Connections Cloud on your Kandao Meeting ProA:1.Log in to IBM Connections Cloud Meetings2.Under Meeting Software, download the Meetings Plugin; if you are using Chrome, download the Chrome Extension for Meetings.3.Select Host Meeting, or enter a meeting ID and select Join Meeting.4.Select the Start Call icon on the top right corner of your screen.5.Ensure "Enable video for this session" is selected.6.Select Start call with my computer.7.Select More > Adjust Audio/Video Hardware.8.Select Kandao Meeting Pro as your Microphone, Speaker and Video Camera, then select OK.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)