FAQ — Video Conferencing Cameras
Meeting Pro - What should I do if I can't project the screen?
Q: What should I do if I can't project the screen?A:1. Enable the 'Screen Projection' function in the Settings.2. Ensure that Kandao Meeting Pro and the device to be projected are on the same LAN.3. If that doesn't work, change your computer's DNS to 223.5.5.5 or 8.8.8.8.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - How do I connect to a hidden network?
Q: How do I connect to a hidden network?A:1.Kandao Meeting Pro is in the host mode2.Settings > Network > WiFi > Add Network > Advanced options > Hidden network > Yes3.Enter the network name and password to connect to the network.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - Why is the displayed time different from the actual time, even though the correct time zone is selected?
Q: Why is the displayed time different from the actual time, even though the correct time zone is selected?A:In some areas, there are both summer and winter time zones.We suggest navigating to **Timezone** - scrolling down to the bottom - selecting **More** - **Select time zone** to choose the correct time for your location.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - Why doesn't the camera focus on the person speaking?
Q: Why doesn't the Kandao Meeting Pro focus on the person speaking?A: The AI algorithm of the Kandao Meeting Pro supports face recognition and voice location to enhance the sensitivity of AI tracking. To ensure the system works effectively, please make sure that:1. The speaker is not wearing a mask.2. The speaker talks for more than 3-5 seconds, allowing the camera to recognize their face.3. The speaker tries to avoid sitting between the two lenses.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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