FAQ — Video Conferencing Cameras
Meeting Pro- How do I update the firmware?
Q: How do I update the firmware of Kandao Meeting Pro?A:1. Ensure that Kandao Meeting Pro is in host mode (connected to a display and the Internet).2. If there is a firmware update available, you will be prompted and the system will upgrade automatically.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - What should I do if the device fails to connect the Internet?
Q: What should I do if the device fails to connect the Internet?A:1. Connect to the hotspot of the mobile phone to check if the connection is sucessful.2. Manually add the network to check if the connection is successful.3. If the hotspot of the mobile phone can be connected, it indicates that the network function of the device is working normally. Please consult the IT personnel of your company to check the security settings in the network.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - What should I do if the display is black but the device is functioning?
Q: What should I do if the display is black but the device is functioning?A:1. Make sure the green light is steady on.2. Ensure that the Kandao Meeting Pro is not connected to the computer with a USB cable.3. The supported output resolution of Kandao Meeting Pro is 1280×720P 60HZ and 1920×1080P 30HZ. If the display does not support 60hz or 1080P, it will not show the image. If the display supports both resolutions, long press the [Volume +] and [Volume -] buttons simultaneously for 3-5 seconds to switch the resolution. (If you have any questions, please feel free...
Meeting Pro - How do I enable the Video Inversion function?
Q: How do I enable the Video Inversion function?A:1. Update the firmware of Kandao Meeting Pro to V24 or later.2. In Pro mode, go to Settings > Camera Settings > Video Inversion to enable the function.3. To achieve a better viewing angle, install the machine upside down no more than 1.7m far from the ground. Participants can be accurately identified within a range of 1-3 meters from the camera.4. The system will remember the inverted mode automatically and it will be effective the next time it is used, including both Pro mode and USB mode. Thus, remember to turn off...
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