Meeting Pro - What should I do if I find that the video quality is poor?
Q:What should I do if I find that the video quality is poor?A:If you find the image quality is poor, please try switching to higher resolution. Some conferencing software may compress image quality or offer different image quality for paid and non-paid user accounts.To check the image quality of the camera, watch/record the device video stream with the built-in camera or other videoplayers, like Potplayer, which does not compress the image quality. Remember to check the camera is clean and working normally.Take Zoom as an example, enable the Full HD1080P video settings in the account management page, or contact Zoom...
Meeting Pro - Explanation of the 1080P/720P button on the remote control
Q: What is the function of the 1080P/720P button on the remote control? How should it be used?A:1. This button is used for switching resolution.2. Ensure successful pairing of the remote control. In USB mode, press and hold the 1080P/720P key for 5 seconds, and the switch will be successful after the camera restarts automatically.3. This button on the remote control can only be used in USB mode.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - How do I pair the remote controller to Kandao Meeting Pro?
Q:How do I pair the remote controller to Kandao Meeting Pro?A：Long press the "OK" button and the "Volume Down" button simultaneously on the remote control for about 5 seconds until the light flashes. After successful pairing, the remote control light goes out.Please note that after successful pairing for the first time, you can press any key on the remote control each time the device starts to automatically pair it.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - What should I do if my computer does not recognize the device?
Q: What should I do if my computer does not recognize the device?A:1. Make sure the green light is steady on.2. Check that the cables corresponding to the two USB ports are inserted correctly.3. Ensure that the firmware is updated to the latest version (you need to connect the device to the display for detection).4. Check if the Kandao Meeting device appears in the Device Manager.5. Troubleshoot the problem by changing the data cable, charger, charging cable, and computer.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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