FAQ

Meeting Pro - How do I turn off the machine?

Q: How do I turn off the Kandao Meeting Pro?A:1. Press and hold the power button on the device until the light goes off and the device powers down.2. If the remote control has been successfully paired, you can press the power button on the remote control to turn off the device.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

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Meeting Pro - Wiring diagrams for your device setup

Q:Wiring diagrams for your device setupA: USB Mode(Page 14 of Userguide)   Standalone Mode(Page 8 of Userguide)   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

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Meeting Pro - How to reboot your device without unplugging it

Q:How to reboot your device without unplugging it:A:1. Press and hold the power button on the device until the light goes off and the device shuts down. Alternatively, after successfully pairing the remote control, press the power button on the remote to turn off the device.2. Once the device has been shut down, press and hold the power button on the device again until the light comes back on.(Note: The power button on the remote control cannot be used to turn on the device.)   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

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Meeting Pro - Tips for having the best Kandao Meeting Pro experience

Q:Tips for having the best Kandao Meeting Pro experienceA:To make the most of the Kandao Meeting Pro's smart tracking feature, it is best to follow these points:1. Ensure that you are within 5.5 meters of the Kandao Meeting Pro.2. Ensure that the speaker is not wearing a mask or has any obstruction covering their face.3. Ensure that the speaker is not positioned at the junction between the two lenses.4. The speaker should continuously speak for more than 3 to 5 seconds to trigger the camera's auto-tracking.   (If you have any questions, please feel free to contact our service team...

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