FAQ

Meeting Ultra / Ultra Standard - How to start local recording?

Q:How to start local recording?A:a) Open the "Camera Tool" application.b) Click the "Record" button on the interface, or short press the "Rec" button on the remote control, or long press the "Mute" button on the device for 3 seconds to start recording. The recording file will be saved to the Micro SD card.c) Repeat the same operation to stop recording.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

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Meeting Ultra / Ultra Standard - How to pair the remote controller?

Q:How to pair the remote controller?A:Long press the "OK" button and the "Volume -" button simultaneously on the remote control for about 5 seconds until the light flashes. After successful pairing, the light on the remote controller goes out.Please note that after successful pairing for the first time, you can press any key on the remote control each time the device starts to automatically pair it.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

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Meeting Ultra / Ultra Standard - Why can't I enter Standalone Mode?

Q:Why can't I enter Standalone Mode after turning on?A:Please check if Kandao Meeting Ultra is connected to a computer via USB. If it is, Kandao Meeting Ultra will enter USB mode, and the device's screen will automatically open the camera settings page. To enter Standalone Mode, simply disconnect the USB connection.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

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Meeting Ultra / Ultra Standard - How to turn on the device?

Q:How to turn on the device?A:Kandao Meeting Ultra powers on when connected to a power source. There are two ways to connect it:1. Use a power cable to connect the Kandao Meeting Ultra's USB-C power port to the power adapter.2. Use an Ethernet cable to connect the Meeting Ultra's Ethernet port to a PoE-enabled router or switch.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

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