FAQ

Meeting Ultra / Ultra Standard - What does the steady green light mean?

Q:What does it mean when the green light stays on?A:The device has finished booting up and is ready for use.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

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Meeting Ultra / Ultra Standard - What does the flashing green light mean

Q:What does it mean when the green light keeps flashing?A:The device is either booting up or updating firmware.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

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Meeting Ultra / Ultra Standard - What specifications of SD card are recommended

Q:What specifications of SD card are recommended?A:Micro SD cards with FAT32 and exFAT formats are supported (up to 1TB).   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)  

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Meeting Ultra / Ultra Standard - How to power off the device

Q:How to power off the device?A:1. In Standalone Mode, short press the "Power Button" on the device or remote control. The system will pop up a window asking for "Shutdown" or "Restart" options and start a countdown. Short press the "Power Button" again or press the "OK" button on the remote control to shut down the device.2. In USB Mode, the camera will remain active. To power off, disconnect the USB connection between the computer and the device, and then press the "Power Button" on the device or remote control.   (If you have any questions, please feel free to...

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