FAQ

QooCam 3 Ultra - What is the distance range of the camera's Wi-Fi connection reach?

Q: What is the distance range of the camera's Wi-Fi connection reach? A: The Wi-Fi control range can reach about 80 meters under ideal conditions.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

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QooCam 3 Ultra - What Could Be the Reasons QooCam 3 App Cannot Connect to the Camera?

Q: What Could Be the Reasons QooCam 3 App Cannot Connect to the Camera? A: If QooCam 3 Ultra cannot connect to the QooCam 3 App, please follow these steps: 1. Ensure that the Wi-Fi, Bluetooth, and location services are enabled on the mobile device .2. Ensure that the QooCam 3 App is updated to the latest version.3. Ensure that the firmware of QooCam 3 Ultra is updated to the latest version.4. For Android phones, ensure that the QooCam 3 App has the following permissions enabled:① Bluetooth Permission: To obtain the device information from QooCam 3 Ultra for establishing a...

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QooCam 3 Ultra - How to Connect the Phone and Camera?

Q: How to Connect the Phone and Camera? Please search for the "QooCam 3" App in the app store on your mobile device or scan the QR code below to install the QooCam 3 App.You can connect the phone and camera using the following two methods: Method 1: Connect the mobile device to the QooCam 3 Ultra Camera Hotspot via the QooCam 3 App.Turn on the QooCam 3 Ultra camera and make sure that the "Network Connection - Camera Hotspot" setting is enabled in the camera settings.Enable Wi-Fi, Bluetooth, and Location Services on the mobile device.Open the QooCam 3 App,...

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QooCam 3 Ultra - Does it Support Wi-Fi and Bluetooth Connections?

Q:  Does it Support Wi-Fi and Bluetooth Connections? A:  Yes, QooCam 3 Ultra supports Wi-Fi 6 (802.11a/b/g/n/ac/ax) and Bluetooth BLE 5.2. QooCam 3 Ultra uses Bluetooth to provide device information to the QooCam 3 app to establish a Wi-Fi connection with the phone. At the same time, QooCam 3 Ultra also supports connecting audio input devices via Bluetooth. Wi-Fi supports connection to wireless local area networks (WLAN).   (If you have any questions in the usage, please feel free to contact our service team at service@kandaovr.com)

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