FAQ

QooCam 3 Ultra - How to Update Camera Firmware?

Q: How to Update Camera Firmware? A: There are two methods to update the camera firmware: 1. Update via the QooCam 3 App① Download the QooCam 3 App from your mobile device's app store.② Follow the instructions displayed in the QooCam 3 App to connect the camera to your mobile device. If a new camera firmware is available, the QooCam 3 App will guide you through the installation process. 2. Update via QooCam 3 Ultra's Wireless Local Area Network (WLAN)① Go to the QooCam 3 Ultra camera settings and turn on "Network Connection - WLAN."② Select a secure and trusted...

Read more →


QooCam 3 Ultra - Does the camera support fast-charging chargers? What charger specifications does it need?

Q: Does the camera support fast-charging chargers? What charger specifications does it need? A: It supports standard PD/QC power adapters. Please use a USB Type-C charger that supports PD/QC protocols, with an output power of 9V/2A or 5V/3A.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Read more →


QooCam 3 Ultra - Can an external power source be connected while recording?

Q: Can an external power source be connected while recording? A: Yes, an external power source using the PD (Power Delivery) or QC (Quick Charge) protocol (meeting the power supply requirements of 9V 2A / 5V 3A) can be used to power the QooCam 3 Ultra. When using external power, the camera can continue to operate even if the battery is removed, but we strongly recommend keeping the battery in the camera to prevent sudden power loss due to a loose external power cable or unstable power supply, which could result in file damage.Note: The camera is not dustproof or...

Read more →


QooCam 3 Ultra - What are the battery capacity and endurance of the camera?

Q: What are the battery capacity and endurance of the camera? A: The QooCam 3 Ultra has a battery capacity of 2280mAh. In a laboratory environment: For video specifications of 10-bit 8K@24/25/30fps, 5.7K@50/60fps, 4K@100/120fps, and 180° single-lens mode 3.4K@100fps, it supports continuous recording for approximately 50 minutes.For video specifications of 10-bit 5.7K@24/25/30, and 180° single-lens mode 4K@50/60fps, it supports continuous recording for about 60 minutes.For video specifications of 10-bit 180° single-lens mode 4K@24/25/30fps, it supports continuous recording for about 100 minutes.   (If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)

Read more →