FAQ — Video Conferencing Cameras
Meeting Pro - What should I do if my computer does not recognize the device?
Q: What should I do if my computer does not recognize the device?A:1. Make sure the green light is steady on.2. Check that the cables corresponding to the two USB ports are inserted correctly.3. Ensure that the firmware is updated to the latest version (you need to connect the device to the display for detection).4. Check if the Kandao Meeting device appears in the Device Manager.5. Troubleshoot the problem by changing the data cable, charger, charging cable, and computer.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - What should I do if the device won't power on?
Q:What should I do if the device won't power on?A:1. Check that the cables corresponding to the two USB ports are inserted correctly.2. Try replacing the charging cable to see if the device turns on.3. Try using a different 20V 3A charger to see if the device turns on.If you still can not power on the meeting machines, please feel free to contact our service team at service@kandaovr.com for assistance.
Meeting Pro - What does the steady green indicator mean?
Q: What does the steady green indicator mean?A: The green indicator indicates that the camera has started successfully and is ready for use.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - What does the steady blue indicator mean?
Q: What does the steady blue indicator mean?A: The blue indicator indicates that the camera is working.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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