FAQ — Video Conferencing Cameras
Meeting Pro - How do I lock the view perspective?
Q: How do I lock the view perspective?A:1) By pressing the lock button on the remote control briefly or holding down the Mode button on the device, a small lock icon will appear at the bottom of the screen. (If mirror mode is enabled, the icon will be in the lower right corner; if mirror mode is not enabled, it will be in the lower left corner.)2) At this point, you can control the movement of the screen within the divider frame left and right. If you cannot control it, it means that the remote control is in the mouse...
Meeting Pro - What should I do if I find that the video quality is poor?
Q:What should I do if I find that the video quality is poor?A:If you find the image quality is poor, please try switching to higher resolution. Some conferencing software may compress image quality or offer different image quality for paid and non-paid user accounts.To check the image quality of the camera, watch/record the device video stream with the built-in camera or other videoplayers, like Potplayer, which does not compress the image quality. Remember to check the camera is clean and working normally.Take Zoom as an example, enable the Full HD1080P video settings in the account management page, or contact Zoom...
Meeting Pro - Explanation of the 1080P/720P button on the remote control
Q: What is the function of the 1080P/720P button on the remote control? How should it be used?A:1. This button is used for switching resolution.2. Ensure successful pairing of the remote control. In USB mode, press and hold the 1080P/720P key for 5 seconds, and the switch will be successful after the camera restarts automatically.3. This button on the remote control can only be used in USB mode.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Pro - How do I pair the remote controller to Kandao Meeting Pro?
Q:How do I pair the remote controller to Kandao Meeting Pro?A：Long press the "OK" button and the "Volume Down" button simultaneously on the remote control for about 5 seconds until the light flashes. After successful pairing, the remote control light goes out.Please note that after successful pairing for the first time, you can press any key on the remote control each time the device starts to automatically pair it.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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