Meeting Ultra / Ultra Standard - Why can't I find the HDR and resolution switching options?
Q:Why are there no HDR and resolution switching options?A：The HDR and resolution switching options are hidden during meetings. They can be seen by opening the settings in the Camera Tool.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - Why do monitors or lights in the video flicker? How to avoid this kind of situation?
Q:Why do monitors or lights in the video flicker? How to avoid this kind of situation?A:The flickering of ordinary lights/monitors is not visible to the naked eye but they do flicker rapidly. When the camera's frame rate exceeds the flicker frequency of the lights/monitors, it sometimes captures one frame as dark and another as bright, making the lights/monitors appear to flicker.It is recommended to turn off the HDR function in evenly lit meeting rooms and to turn it on in high-contrast scenes (such as meeting rooms with large windows and ample natural light). (If you have any questions, please...
Meeting Ultra / Ultra Standard - Can the resolution be switched during recording?
Q:Can the resolution be switched during recording?A:No, it cannot. It is recommended to select either 4K or 1080p resolution before starting the recording.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
Meeting Ultra / Ultra Standard - Will the system remember the user-set parameters?
Q:Will the system remember the user-set parameters?A:Yes, it will. The system will remember the parameters set by the user in Standalone mode or USB mode, including smart mode, lock mode, 360° panoramic, shielded area, and video settings, and apply them to all meetings.
(If you have any questions, please feel free to contact our service team at service@kandaovr.com for assistance.)
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